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Practice Details

1

Streamlining the appeals process

Classification: Non-Health

Regulatory Body

College of EARLY CHILDHOOD EDUCATORS

College of EARLY CHILDHOOD EDUCATORS

Description

This practice is of interest to regulators who seek ways to streamline their appeals processes.

The College of Early Childhood Educators (CECE) adopted a few strategies that improved its appeals process and enabled it to increase the number of appeals it hears.

  • The registration appeals committee meets monthly to ensure timely approval of decisions.
  • It added staff, such as administrative assistants and decision writers, to create a more expedient process and improve customer service for appellants.
  • It prepares decision letters on the same day decisions are made.
  • It added frequently asked questions on the website to provide applicants with greater clarity about appeals.

Value to Regulator

  • Helps to ensure adherence to published criteria, policies and procedures.
  • Helps to ensure that the appeals process is efficient and effective.
  • Helps to prevent potential for unintended or differential impact on non-traditional applicants.

Value for Applicants

  • Helps applicants better understand the registration process and what to expect.
  • Enables applicants to meet registration requirements in more efficient way; process is streamlined and registration requirements are relevant and fair.

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Internal Review or Appeal
  • Fairness

Profession's Membership Size

Large (more than 10,000 members)

Date of publication:

May 31, 2013