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Practice Details

1

Using a service pledge to commit to published timelines

Classification: Health

Regulatory Body

College of PHYSICIANS AND SURGEONS of Ontario

College of PHYSICIANS AND SURGEONS of Ontario

Description

This practice holds the regulator accountable to established timelines for responding to inquiries and applications.

The service pledge of the College of Physicians and Surgeons of Ontario (CPSO) is posted to its website and commits it to:

  • answering written inquiries in seven business days or less

  • completing initial assessments of new applications within 25 to 35 business days

  • registering qualified postgraduate education applicants on time to begin their residency at the scheduled start date.

Monitoring and follow-up ensure accountability to the promised timelines. The registration department sends quarterly reports about the CPSO's adherence to its timelines to the registration committee. These reports help staff to review the CPSO's internal processes and to address any identified inefficiencies.

The service pledge situates published timeliness within the larger context of the CPSO's commitment to core values, such as fairness, respect for privacy and use of feedback to build better service.

Value to Regulator

  • Helps to improve communication with applicants.
  • Makes registration process more efficient and less complicated; timelines are improved, unnecessary steps are eliminated, use of resources is optimized.

Value for Applicants

  • Helps applicants better understand the registration process and what to expect.
  • Helps applicants be better informed about status of their application.
  • Enables applicants to meet registration requirements in more efficient way; process is streamlined and registration requirements are relevant and fair.

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Information for Applicants
  • Transparency

Profession's Membership Size

Large (more than 10,000 members)

Date of publication:

May 16, 2013