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Practice Details

1

Tracking appeals statistics to measure operational efficiency and effectiveness

Classification: Non-Health

Regulatory Body

Ontario College of TEACHERS

Ontario College of TEACHERS

Description

This practice offers a way to measure efficiency and effectiveness of registration practices.

The Ontario College of Teachers (OCT) uses a number of strategies to monitor its adherence to its own policies and criteria. For example, OCT conducts an annual analysis of the appeal process, setting out questions such as:

  • How many appeals were considered?
  • How long did an appeal take?
  • Who appealed?
  • What was appealed?
  • What were appeal outcomes?
  • What happened after the appeal?

The statistics gathered provide information about key performance indicators about operational effectiveness, including timeliness. Where the analysis identifies deficiencies, the OCT takes steps to understand or address these issues. This approach facilitates continuous improvement in the College's registration practices.

Value to Regulator

  • Helps to ensure adherence to published criteria, policies and procedures.
  • Makes registration process more efficient and less complicated; timelines are improved, unnecessary steps are eliminated, use of resources is optimized.
  • Helps to ensure that the appeals process is efficient and effective.
  • Helps to prevent potential for unintended or differential impact on non-traditional applicants.

Value for Applicants

  • Helps applicants better understand the registration process and what to expect.
  • Enables applicants to meet registration requirements in more efficient way; process is streamlined and registration requirements are relevant and fair.
  • Provides applicants with valid and reliable assessments

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Internal Review or Appeal
  • Fairness

Profession's Membership Size

Large (more than 10,000 members)

Date of publication:

May 31, 2013