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Providing direct communication and online access to applicants

Classification: Non-Health

Regulatory Body

LAW Society of Ontario


This practice enhances communication with applicants and provides them with the ability to track the status of their applications online.

The Law Society of Upper Canada (LSUC) uses a web messaging email system, part of its record-keeping database for the licensing process, to communicate with applicants.

The system is a secure tool to email exams information, exam results, fee invoices, and other licensing information. It is also used by applicants to track which required documents have been received by the LSUC and which documents remain outstanding.

This practice is unique in that it integrates an online application tracking system with a messaging service in which the applicant and the LSUC can communicate throughout the application process in a timely way.

Value to Regulator

  • Helps to improve communication with applicants.
  • Makes registration process more efficient and less complicated; timelines are improved, unnecessary steps are eliminated, use of resources is optimized.

Value for Applicants

  • Helps applicants be better informed about status of their application.
  • Helps applicants better understand assessment of qualifications process and results of assessment.
  • Enables applicants to meet registration requirements in more efficient way; process is streamlined and registration requirements are relevant and fair.

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Information for Applicants
  • Transparency

Profession's Membership Size

Large (more than 10,000 members)

Date of publication:

Jun 04, 2013