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Ensuring that qualifications assessment agencies monitor timelines and streamline processes

Classification: Health

Regulatory Body

College of PHYSIOTHERAPISTS of Ontario

College of PHYSIOTHERAPISTS of Ontario


This practice addresses challenges with the timeliness of qualifications assessment agencies.

The College of Physiotherapists of Ontario (CPO) requires that graduates of physiotherapy programs in other countries have their credentials assessed by the Canadian Alliance for Physiotherapy Regulators.

The CPO monitored and influenced the alliance to reduce its timelines, by:

  • sitting on its board of directors and executive committee

  • taking part in the alliance's review of the credentialing process in 2012 and recommending changes

The alliance:

  • introduced changes in 2013 to reduce timelines for applicants

  • has reduced its wait times by 60 per cent

  • adheres to its publishing timelines

  • posts weekly timeline updates to ensure applicants are aware of current information

Value to Regulator

  • Helps to ensure adherence to published criteria, policies and procedures.
  • Helps to improve communication with applicants.
  • Makes registration process more efficient and less complicated; timelines are improved, unnecessary steps are eliminated, use of resources is optimized.
  • Helps to prevent potential for unintended or differential impact on non-traditional applicants.

Value for Applicants

  • Helps applicants better understand the registration process and what to expect.
  • Helps applicants be better informed about status of their application.
  • Helps applicants to understand what to expect to be licensed before coming to Canada.

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Assessment of Qualifications
  • Fairness

Profession's Membership Size

Medium (2,000 to 10,000 members)

Date of publication:

Jun 05, 2013